Refund Policy

7-day money-back guarantee

We want you to feel good about your purchase. If a Billy Smith Therapy digital product isn't right for you, you can request a full refund within 7 days of your order date — no difficult questions asked.

This applies to all digital products bought through this site, including the Burnout Coach app, downloadable guides, and any future paid tools. The 7-day window starts from the date on your order confirmation email.

Seven days is a deliberate choice: it's long enough to look through the material and decide whether it suits you, and short enough to encourage you to actually start. If a programme sits unopened for a week, that usually tells us both it isn't the right fit — so the window closes there.

How to request a refund

Our checkout is powered by Stripe. To request a refund within the 7-day window, email us at billy@burnoutrecoveryhelp.com from the address you used at checkout, and we'll process the refund through Stripe.

Refunds are returned to the original payment method, typically within 5–10 business days depending on your bank. We'll send you a confirmation once the refund is submitted, and you can also check its status in your original payment account.

After 7 days

Refunds requested after 7 days are considered on a case-by-case basis (for example, if the product is unusable due to a technical fault we can't resolve). Please get in touch and we'll do our best to put it right.

We don't offer partial refunds for unused portions of a product or for changes of mind outside the applicable window. If you're unsure whether a product is right for you, you're welcome to ask questions before buying.

Questions

Email billy@burnoutrecoveryhelp.com — we usually reply within 1–2 working days.